KBOX Return and Refund Policy

At KBOX, we strive to ensure complete customer satisfaction with our high-quality phone chargers, laptop chargers, and custom charging solutions. We stand behind our products and offer a fair return and refund policy. Please read the details below carefully.

Return Eligibility

Products are eligible for return if they meet the following conditions:

• The item is unused, in original packaging, and in the same condition as received.
• The return request is made within 30 days of delivery.
• The product is not a custom-made item (see Custom Products section below).
• The item is defective, damaged, or incorrect (we will cover return shipping in these cases).

Non-Returnable Items

The following items cannot be returned:

• Products used or removed from original packaging.
• Customized or personalized chargers (due to their made-to-order nature).
• Items marked as final sale or clearance.
• Products damaged due to misuse, accident, or improper handling.

Custom Products

We proudly offer customization options for many of our charging products. Due to their personalized nature, custom orders are generally non-returnable and non-refundable unless the product is defective or does not match the agreed specifications. We recommend reviewing your custom order details carefully before confirmation.

Refund Process

Once your return is received and inspected, we will notify you of approval or rejection:

• Approved refunds will be processed to your original payment method within 7-10 business days.
• Original shipping fees are non-refundable (except for defective/damaged items).
• Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

How to Initiate a Return

To start a return:

1. Contact our customer service team at [email protected] with your order number, reason for return, and photos if applicable.
2. We will provide a Return Authorization (RA) number and shipping instructions.
3. Package the item securely and include the RA number.
4. Ship the package to the address provided.

Exchanges

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.